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Service Desk Support, Senior

Job Locations US-VA-Winchester
ID 2025-2334
Type
Regular Full-Time
Clearance
Top Secret with SCI eligibility
Telework Option
No
Telework Schedule
None

Responsibilities

Technica has an exciting opportunity to join our team in providing Information Technology Services to the FBI’s Information Management Division (IMD). This program is responsible for managing the development and maintenance of the Information Technology (IT) Systems supporting the Enterprise Vetting Center (EVC) within IMD.  We are looking for a Service Desk Support, Senior.  Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
 
This position is located at the FBI facility in Winchester, VA. For select positions, the FBI may locate the position in Washington, D.C., however that will be determined by the customer. The government has established policies for on-site vs remote work which varies across divisions and contracts. Staff are obligated to adhere to these and other FBI policies and react accordingly as policies change over time. Where allowed, hybrid work must be coordinated with the team lead and/or government POC, ensuring there is zero interruption with the delivery of our services.

Requirements

  • Active Top-Secret Clearance w/SCI and CI Poly or ability to obtain CI Poly. 
  • High School diploma and/or equivalent combination of education and experience.
  • Minimum of 8 years related work experience.
  • Prior experience as a helpdesk representative.
  • Experience in identifying, researching, and resolving technical problems.
  • Proven ability to meet SLA requirements.

Overview

About Technica: 

At Technica Corporation, our goal is to provide exceptional professional services and innovative technology solutions that meet or exceed our customer’s expectations. We specialize in a wide range of advanced information technology solutions from Systems Engineering to Cyber Security, and from Software Development to Product Solutions. From our locations across the DC Metro area, Hampton, Virginia, and Huntsville, Alabama, we provide technological subject matter expertise, program management and business process knowledge as a trusted advisor in support of our Department of Defense and other Federal Agency customers.

 

EEO

EQUAL EMPLOYMENT OPPORTUNITY

It is Technica's policy to affirmatively support Equal Employment Opportunity (EEO) for all qualified individuals without regard to color, gender, religion, creed, national origin, age, race, disability, gender identity, genetic information, sexual orientation, marital status, veteran status or any other characteristic protected by law. This policy covers all aspects of the employment relationship including recruiting, hiring, compensation, assignment, promotion, transfer, training, working conditions, employment longevity, retirement, employee benefits and termination.

Technica's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited. Equal Opportunity Employer Minorities/Women/Vets/Disabled/Gender Identity/Sexual Orientation.

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